Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$17 hourly

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Fairfield By Marriott community where everyone is welcome, we support each other, and every hotel matters.

We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.

In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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