Job Description

Job Description

Job Description

Primary Responsibilities: 

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Understands and follows all Switchboard departmental processes implemented
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 1+ year of customer service experience
• 6+ months of customer service experience in an office setting or professional work environment
• 6+ months of experience with Microsoft Office Products
• Ability to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year
• Ability to work a variety of shifts to support a 24-hour operation system
• Must be 18 years or age OR older

Job Tags

Similar Jobs